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About Us / Keep in Touch

Contact Info

At VP Financial we want to hear what you have to say. Please contact us by phone, email or drop by and visit us in person.

Branches

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108 – 3585 Graveley Street  
Vancouver, BC
V5K 5J5

​**Closed on statutory holidays**

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4837 Victoria Drive 
Vancouver, BC
V5N 4P3

Branch is now closed 

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Contact us

Available Monday to Friday from 7am to 7pm and Saturdays from 8am to 4pm.
We are closed on statutory holidays.

Phone 604-683-2434
Email  [email protected]
Toll Free 1-866-736-4334

Mortgage Payout Requests/Administration Department (for lawyers/notaries): [email protected]

Telephone Banking 604-683-5300, 778-383-1296 or Toll Free 1-877-683-3628

Having challenges navigating through our Online Banking or Telephone Banking systems? Please feel free to connect with our service provider, Sonoma Online Services. They can help answer many of your navigation questions and provide 24/7 technical assistance. They can be reached at 1-888-273-3488.

Visa Credit Card (via our partner Collabria Financial)

1-855-341-4643 (General inquiries support, calling within North America)
1-647-252-9564 (General inquiries support, calling outside of North America)

Member Card 
Please call us at 604-683-2434 during regular business hours or email [email protected]

Please call 1-800-567-8111 for after hours support for Lost/Stolen/Compromised Member Cards

Send us a Fax

Fax  604-683-2436 (Graveley Branch)

Email us

For Member Service & General Inquiries (Bank Account, Wire Transfer, ATM): [email protected]

For General Loan Inquiries (Loans, Lines of Credit, Mortgages, Mortgage Payout Statement Requests):[email protected]

For Investment Inquiries (RRSP/TFSA/RRIF/RESP Term Deposits):  [email protected]

For Wills & Estates Inquiries: [email protected]

Locations of ATMs

In addition to our own ATMs, which are restricted to community police personnel, members have “ding free” access to ATMs at other credit union offices across Canada and to thousands more all over the world.
For an interactive map click here

Market Code of Conduct

If you have any feedback or concerns about service you’ve received from VP Financial or G&F Financial Group, we would like to hear from you. We are dedicated to resolving any complaints fairly and we will use your feedback to improve how we serve you going forward. Please see the G&F website to learn how you can tell us your concerns.  

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alt since 1944