Keep in Touch
At VP Financial we want to hear what you have to say. Please contact us by phone, email or drop by and visit us in person.
Branches
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4837 Victoria Drive
Vancouver, BC
V5N 4P3
Branch is now closed
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108 – 3585 Graveley Street
Vancouver, BC
V5K 5J5
Open 8:00 AM to 4:00 PM Monday – Friday
**Closed on statutory holidays**
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Call us
Available by phone during Monday to Friday 7am to 7pm and Saturdays from 8am to 4pm. Closed on statutory holidays.
Phone 604-683-2434
Toll Free 1-866-736-4334
Telephone Banking 604-683-5300, 778-383-1296 or Toll Free 1 877 683 3628
Having challenges navigating through our Online Banking or Telephone Banking systems? If so, please feel free to connect with our service provider, Sonoma Online Services. They can help answer many of your navigation questions and provide 24/7 technical assistance. They can be reached at 1-888-273-3488.
Visa Credit Card (via our partner Collabria Financial)
1-855-341-4643 (General inquiries support, calling within North America)
1-647-252-9564 (General inquiries support, calling outside of North America)
Member Card
Please contact us at 604-683-2434 during regular business hours.
Please call 1-800-567-8111 for after hours support for Lost/Stolen/Compromised Member Cards
Send us a Fax
Fax 604-683-2436 (Graveley Branch)
Email us
For Member Service & General Inquiries (Bank Account, Wire Transfer, ATM): [email protected]
For General Loan Inquiries (Loans, Lines of Credit, Mortgages, Mortgage Payouts): [email protected]
For Investment Inquiries (RRSP/TFSA/RRIF/RESP Term Deposits): [email protected]
For Wills & Estates Inquiries: [email protected]
Locations of ATMs
In addition to our own ATMs, which are restricted to community police personnel, members have access to “ding free” ATMs at other credit unions across Canada and to thousands more all over the world.
For an interactive map click here
Market Code of Conduct
If you have any feedback or concerns about service you’ve received from VP Financial or G&F Financial Group, we would like to hear from you. We are dedicated to resolving any complaints fairly and we will use your feedback to improve how we serve you going forward. Please see the G&F website to learn how you can tell us your concerns.
