March 30, 2020

Effective immediately, Collabria Visa has put in place several financial support programs for cardholders impacted by the COVID-19 pandemic. As everyone’s situation is different, Collabria is committed to working with all personal and business cardholders on a case-by-case basis to help understand and hopefully alleviate at least some of the financial hardship they are experiencing as a result of the COVID-19 pandemic. Their changes include:

Emergency Temporary Credit Limit Increases

  • For Canadians impacted by COVID-19 who are stuck outside Canada and who need funds to return to Canada or to meet their basic living requirements while waiting to return to Canada.
  • Applies to expenses related to COVID-19 impacts including food, shelter, medical expenses, prescriptions, car rentals, bus, airline tickets, etc.
  • Includes increased authorization limits in our contact centre to reduce the turnaround time for most approvals.

Minimum Payment Deferral

  • Deferral of Minimum Payments and the Promotional Rate bundle will be approved for up to 3 months at a time. Cardholders can call in after 3 months and can be extended to 6 months, if needed. Please note the payment deferral program will end on September 30, 2020.

Improving access to Permanent Credit Limit increases – waiving the requirement for an account to be 6 months old before a permanent increase can be considered and ensuring people impacted by the COVID-19 pandemic receive priority service.

Increased Contactless Payments to $250 for Grocery & Convenience Stores and Pharmacies (wherever these merchants have enabled acceptance of higher contactless transactions).

Reduced Interest Rate of 10.9% – Cardholders will have their interest rate reduced to 10.9% for up to 6 months when cardholders contact Collabria and request financial relief due to COVID-19 impacts.
If you are experiencing a financial hardship due to the impacts of COVID-19, please call the Collabria Visa Contact Centre at 1-855-341-4643 and they will work with you to discuss how they may be able to help you.

Like all others, the Collabria Visa contact centres are receiving an unprecedented volume of calls from cardholders needing assistance.  One way to avoid longer wait times on the phone is to the online credit card management tool – MyCardInfo – for everyday activities.

You can use MyCardInfo to:

  • Activate your credit card
  • View your current balance and available credit
  • View your account online via eStatement
  • View your card transaction history and pending transaction
  • Make one-time payments and set up AutoPay
  • Sign up for paperless eStatement
  • Track, manage and redeem Rewards
  • Dispute transactions
  • Request a Credit Limit Increase

To access MyCardInfo or to sign up if you don’t have it yet, please visit www.collabriacreditcards.ca and select your credit union.

If you have any challenges with the MyCardInfo website, please call the Collabria Visa Contact Centre at 1-855-341-4643 for assistance.


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